Shipping & Returns

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DOMESTIC

    • AGE REQUIREMENT
      • YOU MUST BE 21 YEARS OF AGE OR OLDER TO PURCHASE ALCOHOL
        • The purchase of alcohol by persons under the age of 21 is prohibited by law. By placing an order through our website, you are representing yourself to us as at least 21 years of age and that the person to whom it is being shipped is at least 21 years of age. We reserve the right to ask for proof of identity before processing an order.
      • ADULT SIGNATURE IS REQUIRED UPON DELIVERY, EVERY TIME, NO EXCEPTIONS
        • Adult signature with proof of age verification (government issued ID or passport) is required at time of delivery. If no one is available at the time of delivery, the package will not be left.
        • No PO boxes, no APO boxes
    • PROCESSING, SHIPPING, & TRANSIT TIME
      • IN STORE PICKUP POLICY
        • Local customers may place orders online for in store pickup. Please note:
          • Pick up is at our Grosse Pointe, MI location ONLY. S
          • Orders placed online for in store pickup are not necessarily ready immediately. Many of our items are on hand, but some require special ordering and may be delayed by up to 1 week.
          • Once your order is complete and ready for pickup, you will be contacted. We will hold your order in our climate controlled warehouse for you to pick up at your convenience.
          • Please let us know if you need your order to be ready by a certain date so that we may expedite processing and arrange for substitutions (with your approval) if necessary.
        • PROCESSING MAY TAKE UP TO 5-7 BUSINESS DAYS
          • Payment Processing
            • Payments are typically captured immediately unless flagged as potentially fraudulent. We accept PayPal and all major credit cards.
            • Due to being targeted frequently for fraud, we reserve the right to request copies of ID and the credit card used to make the purchase for verification purposes.
              • If no verification is received within 7 days of our request, the order will be cancelled as fraudulent.
            • Order Processing
              • Once an order is placed, you will receive an email confirming successful placement of that order.
              • All of our products are stored in a temperature-controlled warehousing facility.
              • If an item is listed as “In Stock”:
                • It is physically in our warehouse, or
                • It is readily available with our supplier.
                  • Please note that some items must be ordered from our supplier at the time you place your purchase.
                  • This may cause some additional delays of 3-5 business days.
                  • Orders for liquor products may take up to 7 business days.
                  • This also means that we are not aware of possible vintage changes until we physically receive the product.
                    • If you have selected (on the cart page) that you are not OK with vintage changes, we will contact you prior to shipping to inform you of any so that you may either receive a refund, approve the change, or select a comparably priced substitute.
                    • If you are contacted regarding a vintage change or availability issue, we will leave the order open for a minimum of 7 business days. If we do not hear from you, we will assume you are OK with the changes and ship accordingly. For items that are unavailable, we will refund those and ship the remainder of your order.
        • FULFILLMENT, SHIPPING & TRANSIT TIMES
          • Discounted Shipping
            • Discounted shipping is available for full case orders of standard size/shape bottles (12, 24, 36 etc.). Discount applies automatically at checkout, and is dependent on your shipping zip-code. Some items, due to their size or shape, are not eligible for discounted case rates.
            • We do not offer free shipping at this time
              • Please join our email list to stay in the loop on discounts, promos, and free shipping offers on select products.
            • Please use the shipping calculator on the cart page to see the discounted case rates for your zip-code, or rates for various quantities.
          • All orders are shipped via FedEx
            • Transit time for continental United States is 1-4 business days. Express options available upon request only.
            • If you have time constraints, need a specific delivery date, or need to change to a more convenient address please contact us as soon as possible at info@woodswholesalewine.com, call us at 313.882.5420, or leave a note in the “Add Order Note” text box on the cart page prior to checkout.
            • You will receive tracking information once a shipping label has been created.
            • Once a package has left the building address changes or hold requests may cause additional delays and may also result in additional shipping fees. Cancellation requests made after the package has shipped will be refunded minus all original and return shipping costs.
              • Any orders over $1,000 will also be subject to a 15% restocking fee.
          • Packaging
            • All standard 750ml bottles are shipped in polystyrene wine shippers. All other products are shipped in either polystyrene shippers, or packed with bubble wrap and packing peanuts.
              • Unfortunately, at this time we do not use recyclable packing materials, but we are actively researching options that are environmentally friendly, provide adequate protection for your items, and are cost effective.
              • Requests to ship wine in their original wooden cases can be done, but is done at your own risk. We do not recommend it, and cannot be responsible for any damage that occurs.
        • SHIPPING DELAYS & MISHAPS: OUR POLICY
          • Failed delivery, returns, re-shipping
            • If you’ve received the wrong product, damaged/spoiled product, or are missing items PLEASE CONTACT US so we can let you know your options (we are flexible with your preferences and will work with you to resolve the issue in the most efficient manner possible). Some situations require filing a claim with FedEx, so certain refunds or issuance of store credits may be delayed.
              • VERY IMPORTANT – If you receive damaged product, do not throw it away, please take photos. Due to us being frequent targets of fraud, we cannot honor re-ships or credits without photos of the damage.
            • If you’ve mistakenly ordered the wrong item(s), or decide you no longer need the item(s), we can accept a return. Returns for these reasons will be refunded minus all original and return shipping costs.
              • Any orders over $1000 will also be subject to a 1.5% restocking fee.
            • If there is no adult available to sign at the time a delivery attempt is made, FedEx will attempt delivery 2 more times before returning the product to our store. FedEx does not guarantee delivery times
              • You are responsible for ensuring an adult is available to sign upon delivery. Please also see Extreme Weather disclaimer below.
            • If an order is returned to our store due to failed delivery attempts:
              • We will contact you upon receipt
              • We can re-ship the order, but must charge for shipping again, or
              • We can refund your order minus all original and return shipping costs.
                • Any orders over $1000 will also be subject to a 1.5% restocking fee.
            • Address change or facility hold requests can be made after an order has shipped. These may involve additional delays and fees
          • Extreme weather
            • Hot Weather
              • We will ship with gel cool packs at no additional cost to you.
              • If the heat is too extreme in your area or along the transit route for cool packs to be effective, we will hold your order until weather permits
            • Cold Weather
              • If cold temperatures are too extreme in your area or along the transit route, we will hold your order until weather permits
            • Temperature Damage Policy
              • If you receive temperature damaged items due to our decision to ship, we will accept responsibility and either issue a store credit or ship you replacement items once weather permits.
              • If you miss a delivery that causes your items to experience prolonged exposure to extreme temperatures, we are not liable for any temperature damaged product.
              • If we deem the weather too extreme to ship safely, and you request that we ship anyway, we cannot be responsible for temperature damaged product.
            • PLEASE NOTE: We are more than happy to accommodate special shipping requests. If you’d prefer that we hold in our climate-controlled warehouse, or if you’d like quotes for express shipping options (which greatly reduces the risk of extreme temperature exposure), please email us at info@woodswholesalewine.com, call at 313.882.5420, or leave such requests in the “Add Order Note” text box on the cart page prior to checkout.

       

      INTERNATIONAL

      • AGE REQUIREMENT
        • YOU MUST BE 21 YEARS OF AGE OR OLDER TO PURCHASE ALCOHOL
          • The purchase of alcohol by persons under the age of 21 is prohibited by US law. By placing an order through our website, you are representing yourself to us as at least 21 years of age and that the person to whom it is being shipped is at least 21 years of age. We reserve the right to ask for proof of identity before processing an order.
        • ADULT SIGNATURE IS REQUIRED UPON DELIVERY, EVERY TIME, NO EXCEPTIONS
          • Adult signature with proof of age verification (government issued ID or passport) is required at time of delivery. If no one is available at the time of delivery, the package will not be left.
          • No PO boxes, no APO boxes
      • PROCESSING, SHIPPING & TRANSIT TIME
        • DUTIES & TAXES
          • At checkout, you will have the option to pay duties and taxes up front, or to proceed without paying up front. If you choose to not pay up front, you will be responsible for paying duties and taxes upon delivery in accordance with your local laws. We cannot refund for any costs associated with products returned due to non-payment.
          • At this time, we only ship bottles with a volume of 1 liter or smaller internationally. Please be aware – irregularly shaped bottles may require additional shipping charges.
          • Please see below for restrictions that apply to your country. We will not ship orders that violate these restrictions, and will contact you with your options.
        • WE WILL SHIP TO THE FOLLOWING COUNTRIES
          • Australia
            • Restrictions:
              • No quantity limits
              • Wine (still & sparkling) only
          • Austria
            • Restrictions:
              • 6 bottle limit per order
          • Belgium
            • Restrictions:
              • 12 bottle limit per order
          • Czech Republic
            • Restrictions:
              • 6 bottle limit per order
          • France
            • Restrictions:
              • 6 bottle limit per order
          • Germany
            • Restrictions:
              • 12 bottle limit per order
          • Hong Kong
            • Restrictions:
              • No quantity limit
          • Luxembourg
            • Restrictions:
              • 12 bottle limit per order
          • Switzerland
            • Restrictions:
              • 12 bottle limit per order
          • The Netherlands
            • Restrictions:
              • 12 bottle limit per order
          • United Kingdom
            • Restrictions:
              • 24 bottle limit per order
        • PROCESSING MAY TAKE UP TO 3-5 BUSINESS DAYS
          • Payment Processing
            • Payments are typically captured immediately unless flagged as potentially fraudulent. We accept PayPal and all major credit cards.
            • Due to being targeted frequently for fraud, we reserve the right to request copies of ID and the credit card used to make the purchase for verification purposes.
              • If no verification is received within 7 days of our request, the order will be cancelled as fraudulent.
            • Order Processing
              • Once an order is placed, you will receive an email confirming successful placement of that order.
              • All of our products are stored in a temperature-controlled warehousing facility.
              • If an item is listed as “In Stock”:
                • It is physically in our warehouse, or
                • It is readily available with our supplier.
                  • Please note that some items must be ordered from our supplier at the time you place your purchase.
                  • This may cause some additional delays of 5-7 business days.
                  • This also means that we are not aware of possible vintage changes until we physically receive the product.
                    • If you have selected (on the cart page) that you are not OK with vintage changes, we will contact you prior to shipping to inform you of any so that you may either receive a refund, approve the change, or select a comparably priced substitute.
                    • If you are contacted regarding a vintage change or availability issue, we will leave the order open for a minimum of 7 business days. If we do not hear from you, we will assume you are OK with the changes and ship accordingly. For items that are unavailable, we will refund those and ship the remainder of your order.
        • FULFILLMENT, SHIPPING & TRANSIT TIMES
          • Shipping Charges – We do not offer free or discounted shipping for international orders at this time. Please feel free to use the shipping calculator on the cart page for shipping estimates
          • All orders are shipped via FedEx
            • Transit time for international orders vary, but are typically between 5-10 business days.
            • If you have time constraints, need a specific delivery date, or need to change to a more convenient address please contact us as soon as possible at info@woodswholesalewine.com, call us at 313.882.5420, or leave a note in the “Add Order Note” text box on the cart page prior to checkout.
            • You will receive tracking information once a shipping label has been created.
            • Once a package has left the building we cannot make address changes or hold requests. Please ensure your shipping address is accurate.
            • Cancellation requests made after the package has shipped will be refunded minus all original and return shipping costs.
              • Any orders over $1000 USD will also be subject to a 2% restocking fee.
          • Packaging
            • All standard 750ml bottles are shipped in polystyrene wine shippers. All other products are shipped in either polystyrene shippers, or packed with bubble wrap and packing peanuts.
              • Unfortunately, at this time we do not use recyclable packing materials, but we are actively researching options that are environmentally friendly, provide adequate protection for your items, and are cost effective.
              • Requests to ship wine in their original wooden cases can be done, but is done at your own risk. We do not recommend it, and cannot be responsible for any damage that occurs.
        • SHIPPING DELAYS & MISHAPS: OUR POLICY
          • Failed delivery, returns, re-shipping
              • If you’ve received the wrong product, damaged/spoiled product, or are missing items PLEASE CONTACT US so we can let you know your options (we are flexible with your preferences and will work with you to resolve the issue in the most efficient manner possible). Some situations require filing a claim with FedEx, so certain refunds or issuance of store credits may be delayed.
                • VERY IMPORTANT – If you receive damaged product, do not throw it away, please take photos. Due to us being frequent targets of fraud, we cannot honor re-ships or credits without photos of the damage.
              • At this time, we will not accept returns for the following reasons:
                • You no longer want or need the items
                • You mistakenly ordered the wrong items
              • You are responsible for ensuring an adult is available to sign upon delivery, and for being familiar with your local FedEx “failed delivery” procedures.
              • If an order is returned to our store due to failed delivery attempts:
                • We will contact you upon receipt
                • We can re-ship the order, but must charge for shipping again, or
                • We can refund your order minus all original and return shipping costs.
                  • Any orders over $1000 will also be subject to a 1.5% restocking fee.
            • Extreme weather
              • Hot Weather
                • We will ship with gel cool packs at no additional cost to you.
                • If the heat is too extreme in your area or along the transit route for cool packs to be effective, we will hold your order until weather permits
              • Cold Weather
                • If cold temperatures are too extreme in your area or along the transit route, we will hold your order until weather permits
              • Temperature Damage Policy
                • If you receive temperature damaged items due to our decision to ship, we will accept responsibility and either issue a store credit for the value of the damaged items.
                • If you miss a delivery that causes your items to experience prolonged exposure to extreme temperatures, we are not liable for any temperature damaged product.
                • If we deem the weather too extreme to ship safely, and you request that we ship anyway, we cannot be responsible for temperature damaged product.
              • PLEASE NOTE: We are more than happy to accommodate special shipping requests. If you’d prefer that we hold in our climate-controlled warehouse, or if you’d like quotes for express shipping options (which greatly reduces the risk of extreme temperature exposure), please email us at info@woodswholesalewine.com, call at 313.882.5420, or leave such requests in the “Add Order Note” text box on the cart page prior to checkout.

       

      TRANSFER OF OWNERSHIP & LEGAL DISCLAIMER

      Woods Wholesale Wine does not, as a business, ship wine outside of Michigan. We are happy, however, to coordinate shipment of your wine, by you. By authorizing shipment of your wine, you are allowing Woods Wholesale Wine to engage a third party common carrier on your behalf.

      Title on all wine passes to the buyer at the time of purchase in the state of Michigan. If you require that your wine be shipped, you authorize Woods Wholesale Wine to engage a common carrier to deliver the wine on your behalf. IF YOU CHOOSE TO SHIP YOUR WINE TO A NON-RECIPROCAL STATE, YOU ASSUME ALL RESPONSIBLITY FOR COMPLYING WITH YOUR STATE'S LAWS REGARDING ALCOHOL SHIPMENTS.

      You must be 21 years of age to order or receive alcoholic beverages from Woods Wholesale Wine. Any shipments containing alcoholic beverages are sent with an "Adult Signature Required" sticker, and the common carrier that delivers your merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery.       

      You are reminded that various states impose limitations on the quantity of alcoholic beverages which may be purchased and brought into their jurisdiction without requiring the purchaser, the seller or the shipper to possess certain licenses or permits. Woods Wholesale Wine does NOT, as a condition of sale, assume any obligation nor bear any responsibility whatsoever for applying for or obtaining any such permits or licenses. Therefore, you are strongly advised to investigate such limitations and to determine the manner in which alcoholic beverages may lawfully be brought into states other than Michigan. You are responsible for all applicable excise, use and sales taxes due to your state related to the purchase of any taxable goods.

      Woods Wholesale Wine makes no representation to the legal rights of anyone to ship or import wines into any state outside of Michigan. The buyer is solely responsible for the shipment of wines and is responsible for any loss or damage to goods once they have left our premises. By placing an order, you authorize Woods Wholesale Wine to act on your behalf to engage a common carrier to deliver your order to you.

       

       

       

       

       

      Please contact us with any questions at 313.882.5420 or info@woodswholesalewine.com.  Customer service is our number one priority.